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Stephen M

1 reviews | Active since Mar 2018

26 Apr 2018, 08:52

Nedbank failure to attend to my concern: money missing on my account

“I recently checked my cheque account at Nedbank and to my surprise I found almost R109 missing, the company called Mzantsi debited my account without my consent. And I contacted the bank's customer care and I was told that they couldn't reverse my account and I was requested to contact the bank on Saturday, 28 April 2018 again to ask for a reverse. Im very angry and disappointed with the bank because I strongly believe that since I gave them my details they should be able to reverse my account without asking me to contact them again on Saturday, 28 April 2018"

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Replies (2)
Nedbank
Nedbank's reply26 Apr 2018, 10:03
Official

Dear Stephen84

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.

Kind regards

Client Service Support

SM
Stephen M's update30 Apr 2018, 10:46
Reviewer Update
Even to date you haven't reversed my money. I spent more than what was debited on my account trying to get hold of Nedbank on Saturday but they never answered my call. I also tried this morning (30 April 2018) to contact them and they put me on hold until my airtime got finished"