NEDBANK FAILS TO LOOK AFTER CLIENT INTERES

On 13 March this year I received an email from Nedbank advising me that an amount of $103.95 at MYGLOWCARESSUPPORT was Processed to my Nedbank card and that for Queries I was to call ********** 111. As I had not ordered anything from this company and WOULD NOT ORDER anything for the amount of R103.95 - I immediately contacted them and was sent a Cardholder disputes document which I sent to them on 14 March 2018 with a copy of the cellphone message received from them. After phoning various times I was given a website to go onto which only gave me a SPAM message. I was also given a telephone number to phone only to hear that this "Number does not exist". I contacted Nedbank again and to no avail and then sent them the following urgent message on 29 May - COULD YOU PLEASE LET ME KNOW WHAT IS HAPPENING REGARDING THIS QUERY which I marked in red and bold lettering. I received the following message from them: "Most of these merchants state that you will be issued with a free trial product, and you only had to pay for delivery. However once the order is completed, when you agree to and accepts the T&C’s which includes a monthly subscription/auto shipping deal which normally commences within 14-21 days of the initial purchase. The responsibility is on you to cancel the subscription within this timeframe as stipulated by the merchant to avoid a continuation of the subscription. Because you initially dealt with this merchant the responsibility falls on you to request a cancellation or refund from the merchant. You can obtain a copy of the Terms and Condition from the website of the merchant involved.

Under normal circumstances we do not have a dispute right as the cardholder authorised this subscription with the initial purchases, In view that you perhaps did not receive the goods, we can process charge back on grounds of ‘goods not received’ after you have called the merchant directly and no refund received within 30 days. If this is the case we will require a copy of the order confirmation/invoice for the products ordered and correspondence between yourself and the merchant. As per your statement it shows previous debit from merchant which is the initial transaction where the subscription was signed up. According to your statement a transaction was made on 26 February 2018 for R59.29 to Myglowcaresupport.com.

To the above I would like to reply as follow: 1. I have never completed an order form to this company. 2. I have never received any goods from this company. 3. I have never had an invoice from this company. 4. I cannot call the merchant as the telephone number given to me does not exist as per the website as well. 5. There was no correspondence between myself and this (ghost) merchant. 6. I cannot recall the R59.29 transaction in February and did not receive any goods from this company in the past. 7. I have been with Nedbank for 47 years and never had bad service and I am so disappointed and upset about this . 8. It is over R1000 which is a lot of money for something which I have never received and for a pensioner. I was prepared to let this go after all the useless correspondence between myself and Nedbank but I am a pensioner and my husband and family have convinced me to write to Hellopeter about this.

CL Calefato