LS
Louis S

1 reviews | Active since May 2017

02 May 2017, 08:48

Nedbank fails again

<p>Purchased pre paid airtime on 01/05/2017 via Nedbank. Debit shows on cheque account but no air time is sent. I look at purchase history on pre paid but this transaction does not show. I contact the service center and expalin the problem. Reply from operator is that it was a holiday and the transction will only be processed today. Fell of my chair as this is not the case. Explain to service provider she is talking nonsense. Her response is I must contact the service provider. I said I will but if the transaction is not on my pre paid history with a referance number what do I tell them. Silence is golden. I will be looking for a new bank this week. Have ten million in investments. Going going gone.</p>

0
Replies (6)
Nedbank
Nedbank's reply02 May 2017, 10:17
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

LS
Louis S's update04 May 2017, 11:35
Reviewer Update

Received a call on Wednesday stating that they will look into this. Problem still not resolved and other than the call no action. What a joke.

Nedbank
Nedbank's reply04 May 2017, 11:53
Official

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

LS
Louis S's update11 May 2017, 12:28
Reviewer Update

Thanks. Problem resolved.

Nedbank
Nedbank's reply11 May 2017, 12:33
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.

Nedbank
Nedbank's reply11 May 2017, 12:33
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.