NEDBANK FAILS

One of my employees had lost his bank card and had duly reported same when he app**** and obtained a new bank card from his Nedbank branch. His wages were paid into his account and some 5 min later an amount of R2000.00 was drawn from his account from somewhere in Johannesburg (Soweto) whiles he was at his work in Blue Hills. The matter was reported to Nedbank and the matter investigated (CTP128-478). After almost 4 weeks I had enquired on the investigation and was advised that Nedbank had completed their investigation and stated in their report that they take no liability for the safekeeping and pin of the card thus declined the claim. This however reeks of halfwit investigation and easy blame shifting. Nedbank never addressed the issue of why they did not cancel the lost card when issuing the new card? Further there is no rule whatsoever that I must change my pin on receipt of a new card. I place the blame onto Nedbank for never canceling the lost card. There flimsy notations are truly questionable, and I stand with my staff member as I was there when it happened and was with him when he reported the matter.