NEDBANK - FAIL/REFUSE TO CHANGE DEBIT ORDER DETAILS FOR HOMELOAN.

Good day. Nedbank homeloans poor service. During September 2021, I requested change of my debit order banking details paying my home loan account. After NUMEROUS follow up emails and calls, nothing was done by Nedbank. I called to log a formal complaint, the manager at complains advised that he cannot provide me with feedback and that he cannot advise when the complaint will be resolved and I must wait further 21 days. I explained to the complaints manager that my bond repayment is not going to wait, since September, for another 21 days to be paid. I explained that my bank details changed in September already and I must pay my bond account. Nedbank blatantly ignored my request since September to change my debit order accordingly. I provided Nedbank with my new banking details, letter from members of company who will be paying my account BUT NOTHING was done to date. Today is 30 Nov 2021 and Nedbank has still not changed the debit order details I requested since September 2021. It clearly does not help to log a complaint either, as the complaints manager eagerly also refuse to provide feedback as to my complaint. The manager refuse and fail to understand that a bond account must be paid monthly and that banking details of the debit order paying it must be updated accordingly. POOR SERVICE. INCOMPETANCE.