Nedbank failing to reset profile details!!!

I'm really annoyed at the level of customer service from Nedbank Eastgate branch. I went in on Thursday 03 to unlock my internet banking profile, because one has to go inside the branch to do such. I signed the paper to permit for my profile to be reset. I went home trusting that my profile was reset and I would be able to login without any problems. I went online and entered my profile details including the new temp pin, but couldn't login because my profile was still locked? I called the help desk late that night and the lady couldn't help because from her investigations there was nothing wrong with my profile - meaning I shouldn't have been experiencing login issues and she advised I back to the branch to inquire. I went back to the branch desperate to pay my due accounts. The lady from the previous day apologized and asked her supervisor to reset my profile again. I experienced the same error message, luckily this time the branch was online and could login with the help of one of the assistants. The receptionist then said she'll take my case to TIM support and she'll call me that afternoon to feedback. I did not receive any call that Friday afternoon, I was patient enough to give them Saturday as well, but unfortunately no one called. On Sunday morning I went into the branch again to query my case, and the lady for the 3rd time reset my account with the same results - which in mind is insanity!! How is it that Nedbank is failing to reset a profile, upon the 3rd attempt surely someone should give more attention to this case. Today - Monday, I called 2 times still desperate to get help from the branch!! I am disgusted at the level of service I'm getting at this branch, I'm in the IT industry and resetting an account should not take more that 5 minutes.