Nedbank failing to collect installment landing me in arrears.

Frustrated by how Nedbank is handling of my home loan account.

Following the approval of my home loan, there were significant challenges in aligning the agreed instalment amount with the signed offer. Despite multiple email exchanges and phone calls, this issue took an extended period to resolve. Furthermore, my first instalment was scheduled to be deducted at the end of April 2026. However, due to an apparent internal failure on Nedbank’s side, the debit was not processed. As a direct result, my account has now incorrectly fallen into arrears. Since then, I have made numerous attempts to resolve this matter by contacting your offices(logged a formal complain). Unfortunately, I have been transferred between departments without receiving any meaningful assistance or resolution. This level of service is unacceptable and has caused me considerable inconvenience and frustration. I keep receiving emails daily from them for an unpaid installment which they are struggling to collect themself. I am disappointed and very frustrated with their service.