Nedbank Failing to assist despite multiple appeals

I raised concern on the 1st of April about 3 ***** transactions on my account and I was informed by Nedbank that they were reversed. On receipt of my statement I noticed only 1 transaction was reversed.

In addition, my APP does not allow online purchases or payments, I get the message that says ‘Rejected Due To Validation’ I went into Hyde Park branch last Saturday and it took over 30 minutes call Centre with Thando Gamede. We did not get to the reason I was at the branch because she was not prepared to assist despite the fact that I was at the branch with my identity and the branch staff were able to do the finger print verification as well. I’ve brought my concerns to Nedbank expressing the frustration and inconvenience caused and again I was advised to refer to someone else, which I’ve sent an email and still no reply or how are they addressing their call Centre staff and resolving the ***** refund transactions and enabling my account to do online transactions and payments.