Nedbank Failed Us – Student Loan Application Mishandled, No Accountability

Nedbank Failed Us – Student Loan Application Mishandled, No Accountability I am extremely disappointed with the service we received from Nedbank Mankweng regarding a student loan application for my younger brother. My mother and brother went to the branch over a week ago to apply for a student loan. All required documents were submitted in full. We were assured that feedback would be provided by Thursday, 5 February. No feedback was received. We followed up multiple times:

The consultant promised to check and get back to us — she didn’t. When we called again on Tuesday, we were told there was an email requesting documents, yet all documents had already been submitted the previous week. The consultant then said she had resubmitted the documents. Wednesday passed with no feedback. We went as far as looking for the branch manager who could not give us any proper feedback. On Thursday, the consultant called saying that there is no movement on the application and said that it could take weeks, REALLY?

Because of Nedbank’s delays and lack of communication, my brother has now missed the university registration closing date, despite us applying on time. This has directly affected his studies and future. To make matters worse:

The consultant did not know how to process a student loan application and had to ask other staff for help. She even suggested we take out a personal loan instead, which is unacceptable. We contacted the Nedbank call centre and spoke to two agents, both of whom said they couldn’t assist and told us to go back to the branch. My brother is now in Pretoria, not Limpopo, so returning to the branch is not a simple option.

There is also no way to track the application on the Nedbank app, no visibility, and no alternative way to submit documents or get updates when the branch fails to do its job. This entire experience has been frustrating, stressful, and unacceptable. Had we known we would be treated this way, we would have app**** at another bank from the start. Nedbank has completely failed us, and we are still sitting with no answers and no solution.