Nedbank failed to to do the transfer.

<p>I am the Chairman of the Investment club named "The Legacy". We have a Just save investment account with Nedbak. On December 5, we gave notice on this account and provided them with a list of the members' account details and amounts. This was done at the Mutaul branch in Pinelands. </p> <p>One of our members has still not received her money. I realized that they did not make a transfer into her account even though her account details were submitted. Everytime I go to Nedbank to try and get them resolve this issue, I get told that I would be called back. I suggested that they transfer her money into one of our members' account that bank with Nedbank, seeing that money is still sitting in our account. They refused to do that, telling me that they need to check with their processing department.</p> <p>When I finally got the call back from Nedbank at 13:23 today, I was told that their processing department says that there's something wrong with the account number that I gave them, and their proccessing department is busy fixing it.</p> <p>I wanted to know what did their processing department say was wrong with the account number. They could not tell me and neither did they ask to verify the account number with me. I was then again told that I would be called back. My guess is, there was nothing wrong with the account number. They just did not make that transfer and they are making excuses.</p> <p>The issue is still not resolved and it is not given the attention it deserves. </p>