Nedbank failed to pay my 2 year fixed deposit in full

I’m extremely disappointed in Nedbank.

My fixed deposit matured on 31 August 2026. Instead of paying the full maturity value, Nedbank paid only my original capital and omitted the accrued maturity interest.

When I reported it, I was asked to prove that they hadn’t paid me by submitting screenshots and my transaction history. After doing that, I received a call today informing me that I now have to go into a branch to disinvest the interest.

Why? The capital was disinvested electronically into my account without me visiting a branch. The omitted payment was caused by Nedbank’s error, yet I’m expected to take time off, travel to a branch, and then wait up to 21 business days for a complaint to be resolved.

This is atrocious customer service! We should not bear the inconvenience of correcting a bank’s administrative mistake.

I want Nedbank to: • Pay my outstanding maturity profit immediately. • Pay the mora profit due for the delayed payment from the maturity date until the date I receive my funds. • Explain why a branch visit is suddenly required. • Resolve this without making the customer suffer the consequences of the bank’s error.

#Nedbank #CustomerService #FixedDeposit