Nedbank Failed to Block My Lost Card – Money Missing and No Urgent Help

I am extremely disappointed with Nedbank’s handling of my ***** case. I reported my card lost/****** and was issued a new one — meaning the old card should have been blocked immediately. Despite this, unauthorized transactions were processed after I had already reported the card lost, which clearly indicates a serious system or process failure at Nedbank.

I received confirmation of the following cases registered under my name:

CPT-254255: Card *****: Disputes (Ntato Letsholo)

CPT-254253: Lost Card: Unsecured Transactions (Ntato Letsholo)

I was initially informed that the matter would be resolved within 24–48 hours, but that timeframe has passed with no feedback and no refund. To make matters worse, Nedbank has not been able to explain where my money went or why the old card remained active after it was reported lost.

The total amount missing is more than R2,661.48, and this situation has left me in financial distress — I have no money for food or rent. I followed all correct procedures, yet I’m being punished for what appears to be a failure within the bank’s systems or processes.

I am demanding:

Immediate escalation of this matter to senior management.

Full reimbur*****t of all unauthorized transactions.

A written explanation of how the old card was not blocked when reported lost.

An urgent provisional refund while the investigation continues, due to the financial hardship this has caused.

If I do not receive a prompt resolution, I will escalate this matter to the Banking Ombudsman of South Africa.