Nedbank failed me

I opened a account with Nedbank at the Vredenburg branch on Tuesday 15 February 2022 at 11h00. Now 20 days later I have still not received my bankcard.

After several visits to the branch and numerous calls I still had no joy.

I went in to the bank 2 weeks ago then the re ordered the card.

I went back to the branch last Saturday 26 February 2022 just to stand outside in the terrible heat.

When I went into the bank the lady at counter 13 was very rude and insulting to me that I felt compelled to turn around and leave the bank without achieving anything.

Yesterday afternoon I called the Nedbank Call centre to enquire about the card I Still have not received. The lady informed me to go to the branch in Vredenburg because the bank card has been delivered there.

This morning I returned very reluctantly to this branch after the bad experience I encountered last Saturday. Myself and my husband got the bank after walking from home again, just to be kept waiting in the blazing sun again.(all clients were complaining). Then the *********** security guard let my husband go inside while I still had to wait outside. He knew we were together. After my husband lodged a complaint at reception, the reception lady came outside to fetch me.

When we eventually got helped at counter 16 by a verblind teller she told us that we were misled by call centre and **** to because the card has still not arrived. This is now 20 days.

When I opened the account on 15 February I changed banking details at my employer so that my salary could be paid into this new account. Due to The tardiness and unprofessionalism of Nedbank and their employees I had to inconvenience myself and my employer to reverse the change of banking details back to my old bank otherwise they will not be able to deposit my salary.

I have never ever in my life experienced such problems and dissapointment from any other bank. I am very dissatisfied and dissapointed with Nedbank. I will be returning to the branch in Vredenburg in the coming week to cancel this account and I will never again even consider opening an account at Nedbank .

Nedbank?? Never ever again.

Terence Bekker-Raath