Nedbank failed me!

I have opened a credit card with Nedbank via the internet in November - I never heard back until January when I was told to get my cards at the branch. In the beginning of February I went to the branch and got the card without any hassle - But I was never told I had to FICA when getting the card plus Nedbank always checks your fingerprint and ID when in the branch so FICA should not have been a problem. at the time I only got the card to save for holiday but did not know what account number to use when transferring money to my credit card as my profile was never linked and I had to phone Nedbank and get the detail. the detail I received was not for my account it belonged to someone else... needless to say I transferred money into the incorrect account... I took a days leave and went to the branch in three rivers and was helped by a very helpful teller and he checked to which account I transferred the money but told me that it would cost me a lot to try and sort it out and it was best just to get hold of the person's who account it is and ask him to pay back the money. when I got home I decided to go onto my banking app but found that he linked that persons bank account to me and I had access to all his financials so I had to go all the way back to Vereeniging or just to Meyerton. In Meyerton I was told they will fix it but cannot link my account I must phone card services - when Phoning card services I was told to go to the branch where I was and where they were not helping much, so I logged a complaint (In none of those times was I told about my account not being FICA'd and everytime they took my ID and Fingerprints.) I got a call and was told to FICA which I didn't understand as it would mean a days leave again to try and sort out the account - at this stage I had enough already! on the 09th April I took time off work and went to New market Mall Nedbank and the staff was really nice and assisted me, they FICA'D the account and was told the hold is removed I even got a email confirming it. I was able to use the account once and someone decided to replace the hold... 06th May I requested the hold to be removed but got told to FICA.... the lady at Alberton Nedbank again confirmed I did and I got a Mail that the hold is released but on the 9th May the hold was back again! I feel victimized because I logged a complaint and got people into trouble for allocating someone else's account to mine!!