Nedbank

Nedbank ***** Department - I'm happy with the outcome of case with department. Two months back I had reported a ********** transaction that went off electronically from my account. That was a sum of R2150. I did all the necessary things to be done for the case to relevant as per the consultants & was promised that they would get back to me in a space of 3 weeks of which they did not. I had to go to a nearest branch to get feedback & was told to wait at the process takes about 5 - 6 weeks .. after i had waited that long they called me only to say that it seemed as I had done the transaction & cannot unfortunately refund me. My question is why would I go as far as opening a case at SAPS for something I know? Nedbank please , I want my money back !