Nedbank *****

On the 21st December 2024 money was taken out of my account an amount of R4800 gone .here is a funny part my phone was off the whole day only managed to switch it on the next day only to find funds missing so because you cannot trace on the bank statement since this bank is that slow I called the bank and was told it’s from bookings dot com 👀.but wait who authorised that payment when my phone was off ? Nobody want to take responsibility for that .I filed in a dispute and was told it will take 45 working days to resolve .fast forward I receive an email on the 17 Jan 2025 stating that the investigation is on but now I should provide them with cancellation letter or email and a request of refund from Booking.com ,crazy because I did not do any bookings like I said my phone was off so what am I cancelling with these people ???I tried to call or email that bookings app but was asked for the confirmation number and pin for the booking I want to cancel which I never received.so I called my bank and explained only for them to tell me if I do not provide that then this case is closed I loose my money just like that . My daughter hasn’t gone to school for this year because I am stuck I cannot pay for all the necessary things like transportation and uniform and stationery. We hardly Feed well since December.I am more than frustrated because I trusted my funds with my bank but no someone was able to go in there and access my money now because my bank did not sent want any authorisation from me to process the transaction it’s all my fault my own suffering.this is crazy please help guys