Nedbank – Extremely poor service and no assistance

We are extremely disappointed with the service received from Nedbank. Over the past few weeks we have experienced ongoing delays, a complete lack of assistance, and poor communication from multiple departments. Despite our willingness to resolve the matter and our efforts to make payment as soon as we became aware of the outstanding issue, no one at Nedbank has been able to assist us properly or provide clear guidance. Instead of helping a client who is trying to do the right thing, we have been met with indifference and unhelpful responses. The matter has now caused us financial prejudice and has directly affected a vehicle finance application, purely due to Nedbank’s inefficiency and failure to act timeously. What is most frustrating is that this situation could have been resolved quickly with minimal effort from the bank. We were never properly notified of the outstanding amount, yet we are now carrying the consequences. Clients should not have to beg for assistance or be passed from one department to another without accountability. We expected better service and support from a major financial institution. At this stage, we feel extremely let down and question whether Nedbank values its customers at all. We urgently request that Nedbank escalate this and provide immediate assistance.