NV
Nerina V

1 reviews | Active since Mar 2009

22 May 2018, 07:37

NEDBANK expose client details to world - POPI act needed.....

Nedbank need to go and read the POPI act!!! or find people that understand what the POPI act mean.

i have tried for years to update details on our Nedbank Credit Card, with no luck i phone, wrote emails even send secure email message via internet banking, it is so bad they don't even answer...

I eventually did not pay the account to see if i can a response, quess what i did, they have not stop phoning, i eventually ask to speak to a manager which was very cheeky with me and said that all details have been updated, guess what it is not, i however did receive a statement, (1st month in i don't know how many years) but the incorrect email address was now cc'd, the poor person that keep on receiving our statement have also tried an speak to Nedbank which refuse to help her because she is not the account holder but the statement does not reached the account holder.

Nedbank have one of the worse websites and not even to speak about there internet banking interface.

I'm not going to go to a branch to update my details, and nor ask the post office to write a letter stating what my Postal address is, NEDBANK need to get there act together or i will report them to the POPI act for distributing my person details to the world.

NEDBANK stucks!!!!!!!!!!!!

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Replies (1)
Nedbank
Nedbank's reply22 May 2018, 08:02
Official

Dear ventern

We regret the inconvenience you experienced. We will contact you to assist with resolution.

Kind regards

Client Service Support