Nedbank experience very disappointing and acount frozen do to their own error

On 19th May my account was frozen because of and apparent credit card application that I am not aware of. How can Nedbank just freeze my accounts without contacting me, or sending me any form of communication? I phoned the call centre on the 17th to report an email I received declining an credit card application which I did not apply for. The agent said I must not worry about it. On the 19th May I phoned the call centre and after being passed to numerous "Managers" I was told by Walter Carelse, whom is a so called manager, that he does not have time to resolve this, he has his own work to do. Please go listen to the recordings. This is a Nedbank mistake and not one person was prepared to assist me as they could see on their system that they were at fault. How can a FICA status expire? I went in to the Branch on the 19th May to do the necessary FICA again, and received confirmation later that afternoon that all is fine and my accounts are reactivated. Today I received another e-mail informing me that after numerous attempts to contact me, restrictions will be placed on my account. I have always been a proud Nedbank Customer, but lately I have had numerous encounters with various call centre agents and have found them to be inexperienced and unprofessional.

I am very disappointed in Nedbank and the way they treat long existing clients. You used to stand above the rest of the financial institutions. This is no longer the case.