Nedbank Evaton Mall, HORRIBLE SERVICE

HORRIBLE SERVICE FROM NEDBANK EVATOM MALL.

On the 12 Jan 2019 two ladies and I wanted to open a club account with the branch and we were not assist as we were told the brance closes at 11 am and we were told (by the front desk consultant) to come back the next week early. Earlier today, the ladies and I went again the branch AT 08:30 AM and the lady at the front deak this time was Lydia Mabina( She was not wearing her name tag) and she told us that WE CAN'T BE ASSISTED BECAUSE WE ARE LATE AND THEY ONLY HAVE ONE CONSULTANT IN BRANCH TO OPEN SUCH ACCOUNTS as the other one called in sick and she said there were 4 different clubs in front of us (WE DIDN'T SEE ANYONE) keep in mind we were there at 08:30! We requested for someone in Management and a lady by the name of Nteseng Mo***eng (Team Leader) told us that we can't be ASSISTED. We must go to another branch ( Eyethu Mall in Orange Farms) . She even said we can make an appointment for the next Saturday. If appointments can be made, why were we not informed? To Eyethu Mall 3 DIFFERENT TAXIS ARE NEEDED. My question Nteseng was if are told we are late AT 08:30 will we be early for Eyethu as they also close early. What frustrated me was this " I don't know" "We can't assist you" attitude. How do you turn away clients that took their own money to travel to your branch and can't find assistance because " People don't know" . They are HORRIBLE people and absolutely inconsiderate. On and the gentlemen that was "was working alone to open these club accounts, qas making his way to Shoprite a few minutes later. So was he doen with the 4 different groups? And way, we got assistance at Standard Bank, and thank you for their great service.