Nedbank estates

If no stars was an option I would, because 1 Star is too much for Nedbank Estate department. I have been trying to get answers for an estate that is almost 2 years old now, they are a disappointment and a disgrace. I will never refer anyone or do any business with Nedbank in the futrure. There is zero communication from them even after logging a complaint with the ombudsman, nothing has happened. My ombudsman complaint is 7 months old and needed to be closed and a new complaint opened since this is to old. I phone repeatedly, until I get an email saying they are in a meeting and will call afterwards, over a month now and still no call, and still not answersing my calls. They advise to use their internal complaints process, of which nothing comes of that either. I will never recommend any client to use nedbank for their estates/wills or just anything for that matter, .I have tried contacting higher levels of managment and nobody gives a damn to respond. Phone calls are not returned, so I will automate multiple emails per day to all the email address I have until somebody responds. I have another estate dependant on this estate and now they are both standing still because nedbank does not give a damn about customer service.