JV
Johanet V
1 reviews | Active since Nov 2023
21 Oct 2025, 20:02
Nedbank Estates and Trust poor service delivery
I refer to my previous correspondence regarding the late estate of my father, Mr. S.A. Bouwer, who passed away on 3 April 1998. Old Mutual was appointed as the executor of his estate at the time.
On 13 October 2025, Old Mutual confirmed that my complaint was forwarded to Nedbank Estates & Trust. However, I am still waiting for the requested letter and proper feedback regarding the matter. Despite my follow-ups, I have not received any meaningful response from either party.
Old Mutual, as the appointed executor, I kindly request that you please follow up with your outsourced company and ensure that this matter is addressed urgently. The ongoing delays and lack of communication are extremely disappointing and unprofessional.
Please provide:
Written confirmation of the current status of the estate query; and
A timeline for when I can expect the requested documentation and final feedback.
I look forward to your urgent response.
Helpful (0)
Replies (3)0
Replies (3)JV
Johanet V's updateReviewer Update
28 Oct 2025, 10:24It has been 10 days workings days waiting for feedback with a proper timeline. Don't think they know how to assist.
Poor service from Nebank
Poor service from Nebank
JV
Johanet V's update28 Oct 2025, 10:24
Reviewer Update
It has been 10 days workings days waiting for feedback with a proper timeline. Don't think they know how to assist.
Poor service from Nebank
Poor service from Nebank
JV
Johanet V's updateReviewer Update
03 Dec 2025, 15:57 Email to Both Nedbank and Old Mutual
Good day Sheldon,
I have just returned from the Master of the High Court. According to them, they have not received any of the documents referenced in your email below, unless they have not yet been registered. Unfortunately, this means that a 77-year-old woman has once again been sent on a fruitless and exhausting process.
While there, she even had to deal with an individual pretending to work at the office who attempted to solicit a bribe from her in order to “assist” with the documents.
Please urgently follow up with the High Court and confirm when the documents you indicated as submitted have in fact been submitted, received, and captured on their system. My mother simply needs to obtain the Letter of Authority without being sent from one office to another again.
TO: Old Mutual
I must once again express my disappointment in the service received. My late father was a long-standing client of Old Mutual, and you were responsible for handling his estate at the time. You received the relevant fees for this service. However, now that your late client’s widow requires assistance, responsibility is being shifted to your outsourced provider, Nedbank, and she is being treated with disregard.
Assisting a 77-year-old widow should not be this difficult. It is unacceptable that she is repeatedly subjected to poor service and misdirection.
This matter will again be reported on HelloPeter for South Africans to be made aware of the poor service currently being delivered by both Old Mutual and Nedbank.
To both Old Mutual and Nedbank:
Please ensure that Mrs. Bouwer is assisted with the correct process as a matter of urgency, especially with many offices preparing to close for the December break.
Your prompt assistance will be greatly appreciated.
Kind regards,
[Your Name]
[Your Name]
Good day Sheldon,
I have just returned from the Master of the High Court. According to them, they have not received any of the documents referenced in your email below, unless they have not yet been registered. Unfortunately, this means that a 77-year-old woman has once again been sent on a fruitless and exhausting process.
While there, she even had to deal with an individual pretending to work at the office who attempted to solicit a bribe from her in order to “assist” with the documents.
Please urgently follow up with the High Court and confirm when the documents you indicated as submitted have in fact been submitted, received, and captured on their system. My mother simply needs to obtain the Letter of Authority without being sent from one office to another again.
TO: Old Mutual
I must once again express my disappointment in the service received. My late father was a long-standing client of Old Mutual, and you were responsible for handling his estate at the time. You received the relevant fees for this service. However, now that your late client’s widow requires assistance, responsibility is being shifted to your outsourced provider, Nedbank, and she is being treated with disregard.
Assisting a 77-year-old widow should not be this difficult. It is unacceptable that she is repeatedly subjected to poor service and misdirection.
This matter will again be reported on HelloPeter for South Africans to be made aware of the poor service currently being delivered by both Old Mutual and Nedbank.
To both Old Mutual and Nedbank:
Please ensure that Mrs. Bouwer is assisted with the correct process as a matter of urgency, especially with many offices preparing to close for the December break.
Please ensure that Mrs. Bouwer is assisted with the correct process as a matter of urgency, especially with many offices preparing to close for the December break.
Your prompt assistance will be greatly appreciated.
JV
Johanet V's update03 Dec 2025, 15:57
Reviewer Update
Email to Both Nedbank and Old Mutual
Good day Sheldon,
I have just returned from the Master of the High Court. According to them, they have not received any of the documents referenced in your email below, unless they have not yet been registered. Unfortunately, this means that a 77-year-old woman has once again been sent on a fruitless and exhausting process.
While there, she even had to deal with an individual pretending to work at the office who attempted to solicit a bribe from her in order to “assist” with the documents.
Please urgently follow up with the High Court and confirm when the documents you indicated as submitted have in fact been submitted, received, and captured on their system. My mother simply needs to obtain the Letter of Authority without being sent from one office to another again.
TO: Old Mutual
I must once again express my disappointment in the service received. My late father was a long-standing client of Old Mutual, and you were responsible for handling his estate at the time. You received the relevant fees for this service. However, now that your late client’s widow requires assistance, responsibility is being shifted to your outsourced provider, Nedbank, and she is being treated with disregard.
Assisting a 77-year-old widow should not be this difficult. It is unacceptable that she is repeatedly subjected to poor service and misdirection.
This matter will again be reported on HelloPeter for South Africans to be made aware of the poor service currently being delivered by both Old Mutual and Nedbank.
To both Old Mutual and Nedbank:
Please ensure that Mrs. Bouwer is assisted with the correct process as a matter of urgency, especially with many offices preparing to close for the December break.
Your prompt assistance will be greatly appreciated.
Kind regards,
[Your Name]
[Your Name]
Good day Sheldon,
I have just returned from the Master of the High Court. According to them, they have not received any of the documents referenced in your email below, unless they have not yet been registered. Unfortunately, this means that a 77-year-old woman has once again been sent on a fruitless and exhausting process.
While there, she even had to deal with an individual pretending to work at the office who attempted to solicit a bribe from her in order to “assist” with the documents.
Please urgently follow up with the High Court and confirm when the documents you indicated as submitted have in fact been submitted, received, and captured on their system. My mother simply needs to obtain the Letter of Authority without being sent from one office to another again.
TO: Old Mutual
I must once again express my disappointment in the service received. My late father was a long-standing client of Old Mutual, and you were responsible for handling his estate at the time. You received the relevant fees for this service. However, now that your late client’s widow requires assistance, responsibility is being shifted to your outsourced provider, Nedbank, and she is being treated with disregard.
Assisting a 77-year-old widow should not be this difficult. It is unacceptable that she is repeatedly subjected to poor service and misdirection.
This matter will again be reported on HelloPeter for South Africans to be made aware of the poor service currently being delivered by both Old Mutual and Nedbank.
To both Old Mutual and Nedbank:
Please ensure that Mrs. Bouwer is assisted with the correct process as a matter of urgency, especially with many offices preparing to close for the December break.
Please ensure that Mrs. Bouwer is assisted with the correct process as a matter of urgency, especially with many offices preparing to close for the December break.
Your prompt assistance will be greatly appreciated.
JV
Johanet V's updateReviewer Update
05 Dec 2025, 11:46Once again, I am disappointed in the service delivery.
Good day,
I just received a call from Athi ***) at the Office of the Master of the High Court. She took my number and confirmed that she will look for the documents after my visit earlier this week. However, the person whose stamp appears on the document that Sheldon sent me is asking where you obtained his stamp from, as he does not have these documents on record.
I urgently request that you please send me copies of all the documents that were supposedly submitted to the Master of the High Court. According to Athi, this is the only way they can assist me—if I physically bring all documents that should have been submitted.
I do not understand why I need to do this myself as I am your client, but if this is the only way to resolve the matter, I will comply. Please send me the documents as soon as possible.
At this stage, it appears that someone is not fulfilling their responsibilities.
Kind regards
JV
Johanet V's update05 Dec 2025, 11:46
Reviewer Update
Once again, I am disappointed in the service delivery.
Good day,
I just received a call from Athi ***) at the Office of the Master of the High Court. She took my number and confirmed that she will look for the documents after my visit earlier this week. However, the person whose stamp appears on the document that Sheldon sent me is asking where you obtained his stamp from, as he does not have these documents on record.
I urgently request that you please send me copies of all the documents that were supposedly submitted to the Master of the High Court. According to Athi, this is the only way they can assist me—if I physically bring all documents that should have been submitted.
I do not understand why I need to do this myself as I am your client, but if this is the only way to resolve the matter, I will comply. Please send me the documents as soon as possible.
At this stage, it appears that someone is not fulfilling their responsibilities.
Kind regards