Nedbank empty promises

<p> </p> <p>Good day</p> <p> </p> <p>I phoned the ***line on Thursday 30 March 2017 to log a refund as my account was incorrectly debited. My monthly installment is about R 1517pm, but you guys deducted basically 3 months installments. So the lady tells me that the refund will be processed and money would be into my account latest on Saturday 1st April, where I requested a reference nr ( ********** ). On Tuesday there were still nothing so I Phoned again and spoke to consultant Zinhle (reference nr ********** ) just for her to tell me that the money will be into my account on the same day. This morning I phoned again and spoke to a Natsaha, reference nr ( ********** ) just for her now to tell me that the money will be into my account by today 5pm and assured me that her team leader have released the money and it will reflect into my account today</p> <p> </p> <p>Now….this wrongfully mistake has increased my monthly problems, where I had to borrow money just to make empty promises to my lender, as Nedbank didn’t commit to they’re word. This has just cost me my monthly airtime, and bank charges that I have to pay. I am almost sure that come 5pm today that the money will still not be in my account</p> <p> </p> <p>I am highly disappointed in Nedbank, as they do not value they’re customers!!!</p> <p> </p> <p> </p>