Nedbank employing people that don't know anything

I firstly I dont even want to rate a one star for this branch. Today 12.04.2022 I went to the Brooklyn Nedbank branch. I had to get a stamp to confirm that my friend dont have an account with them. Take note DON'T have an account. The lady by the door gave me a number and I waited half an hour only to be told that he has to be there himself. Ok so its not that he has an account and I wanted information. So then there was a suppervisor I assume at counter 6 whom I asked why did the lady that is in the front welcoming customers not say so in the first place. I had to sit for half an hour. All he said was she doesn't know. So please tell me how do you employ people that is the face of your business that does not even know a stupid thing like this. Absa was very helpful and that from the person greeting the people by the door. This is why South Africa is in the state it is. People get jobs they don't even know how to do or qualified for. I am glad I don't bank with you.