1 reviews | Active since Mar 2009
NEDBANK EMPLOYEES HAVE NO REGARD FOR CUSTOMERS
The kind of service I received from Nedbank-Bellville was quite a shock to me, They display 59secs of acknowledging & smiling to client,however,this is a far fetched reality.<br> On the 05/04/2016 about 15:15,I came through the branch to open an account & there was no one to issue me a ticket, Fine I chose account enquiry,About 15:23PM the lady at the reception desk issues me with an account sales ticket 049. About 30-45mins later I was referred to Cashier 18 who advised me my account needs to be FICA'd.She transferred me to the other side where they said I must come back following day as the branch ois closing.I had my proof of adress & ID but the FICA document was closed.<br> <br> They say I must come during the day & what time is during day ?I was there 15:15 , stayed there so long to a point of falling asleep & I was not assisted, To make things even worse the gentleman said I must try Saturday, Do they understand that I used my lunch time to just come & sit in the sofa & be sent away. Surely I do not want to open an account with such people who just find it very easy to say No this cannot be done,I don't feel like going back to that branch ever again even if it's the last branch
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
