Nedbank employees have no idea how to respond to a **** report.

I am a long-standing Nedbank client. This evening (Saturday 16th March) I logged into my Internet banking profile. Within seconds a Smishing message came through on my cell with a request to update my account to avoid suspension. This was clearly a ********** attempt to ****, and I immediately called the Nedbank contact center on ***to report this very serious breach of security. Clearly somehow, someone has accessed Nedbank's systems and knows that my cell number is associated with a Nedbank profile. That's when the reality of how utterly *********** and incapable Nedbank's employees are. After three calls, each time attempting to explain the situation to numerous people who each assured me that they would put me through to the right department, my calls were put through to a busy signal that then dropped the line. Hugely reassuring !