Nedbank employees being ineffective

My account has been under restriction since the 14th of May 2025. I have submitted all the required documents, yet the restriction has not been lifted. Since Monday, the 2nd of June 2025, I have contacted the bank multiple times and have been informed that my account is fully FICA compliant. However, despite this, the restriction remains in place, and no clear explanation has been provided.

Is it fair for a bank that claims to value its clients to treat them this way? Maybe because I do not have millions in my account - does that mean my concerns don’t matter?

I hope you can understand the distress and frustration of being unable to access my account for over three weeks. This situation is causing significant emotional and financial stress.

At this point, I am seriously considering moving to another bank that treats all its clients with the respect and urgency they deserve.

Thank you.