Nedbank employee like a broken record

Insurance claim made for bust pipe in kitchen, your contractor came out to fix but ended up breaking my tap. All you consults refuse to hear me out and insisted that I am liable. Especially Simone Smith I think it was. The lady had such a bad attitude and never listened to what I had to say. When I call Nedbank I expect professionals but she was like a freaken record, she probaly had a page on front of her reading the same lines, hope you quality team listens to that call. She needs a 0.01 for her BSC Score.