Nedbank /electricity

I bought electricity from Nedbank Bank app and received no token but account was debited. I called the help line and spoke with Goldie who lodged a case and told me it would take 24/48hours to get resolved. Out of desperation I called again and spoke with noma and she said it takes 2 to 3 working days to get resolved, but that was no good to me as it's Friday and I need electricity now as I'm taking care of my sick mother and cannot risk the fact to run out of power... Nedbank has truly disappointed me more than anything else.