Nedbank

I went to Nedbank branch in Eastern Cape on 18.03.24 because my phone was hacked.I was told a Sim swap was done on the simcard on 15.03.24.I decided to change the number and the phone was hacked for the 2nd time.I was in the process of going yo the bank again when I received an email that I had app**** for a bank card that would be delivered in Vereeniging.I don't even know where Vereeniging is.I called Nedbank and enquired only to be told the account was opened online and the card would be delivered in Vereeniging. They said they've canceled the card and blocked my account I had to go to the branch to activate it.I went to the branch only to be told after waiting for 2and1/2 hrs.that they were waiting for authority from ***** help desk.I credit ***** help desk today only yo be told they had to do it if I was thereDon't these people know procedure of their services? I received a message again today that the card was sent to Vereeniging and I had to fetch it from a locker and given a pin to do this.So..1.Nedbank never bothered to check if I've changed address since I was applying for a card in Gauteng whereas the address they have is of Eastern Cape.2.They opened accounts without identification and let clients clect cards without identification.Ive got colleagues none of them say their banks allow for card application without identification and collecting them without identification .Remember we are many and we use different banks I think we use all these usual banks.So now I'm just a fish out of water keeping my fingers crossed not knowing if I'll get my salary when payday comes.