Nedbank

The worse service I have ever had at Nedbank, I have 2 personal loans with Nedbank I was unable to pay them. Now I app**** for consolidation at Bayport, i asked for settlement letters I received them however Bayport is unable to settle the accounts because the account number and ref number doesn't correspond. I have running around like a headless chicken, the Nedbank consultant are unable to help me. This one tells that the account is with collection dept, they give you a number to dail bt you don't get help. Collection or legal department doesn't knw where the account is. They're unable to tell me if the is this is a suspense account or not, i say they don't knw where the account is and whom to speak to. I have struggling for the past two weeks I still don't have hope to resolve this matter. I even asked the consultant from Bayport to atleast interviene, nothing is helping. This is a worse SERVICE ever, i am so disappointed with Nedbank, i didn't expect this POOR OR RATHER BAD SERVICE from a bank like Nedbank. I have made many calls to different departments, i have been told to go the branch but nothing helped. I am planning to publish this poor service to all social media platforms. Mobilising my friends and family not to bank with a bank that doesn't know how to treat its own clients. Or maybe to engage EFF to interviene in this matter maybe that will help. One of the team leaders Thembinkosi couldn't even help they never return calls, infact they are just useless.