Nedbank

Sorry but bad review on nedbank hoam loan department.first we are told that we in arrears with the hoam loan.we proved them wrong that there was a payment that was made but they did not pick it up.now all of a sudden we are still in arrears because we did not make payment the first installment when the house was purchaced.we told them according to our house lawyers and the agent that if the house registration goes through after the 15 th of the month the 1st installment is only due at the end of the next month.we were told sorry not acceptable.who in their right mind doesnt pay their first installment?.then we asked to speak to someone else .they put us on hold over half n hour and nobody answered thereafter.e**** and called again but no response.now 16 april 2020 we went in to nedbank with the covid 19 pandema because i work on no work no pay,to try make arrangements with the hoam loan and now they said we are rejected to put the loan on hold because they say we are a month in arrears.this has been ongoing since january.and the lady(cant remember her name)who is working with our home loan has no manners on the phone and of no help.she is the one also who put us on hold and no answer.also not calling us back after we requested.this is completely unacceptable.and i hope one of nedbank bosses phone us back so we can sort this out.my tel no is *** or ***.alida and jacques.