Nedbank Eastgate in sad shape

Nedbank, PLEASE get to a point where the systems are less haphazard, and the assistants (I have chosen not to name the person I had to deal with) more customer-oriented. I very seldom need to physically visit the bank, thankfully. Nedbank has yet another new banking experience. Each one is progressively worse than the one before! I understand getting a number and waiting my turn, with the system clearly shown on the various monitors. What I do not understand is NOT getting a number and being told to wait.... OK, that's still ok. I needed to get some foreign currency, and after a little while was face-to-face with the lady in charge of this service (for the day, presumably). It was NOT a good experience. No return greeting. No smile. I hope a fair number of people who need foreign exchange go elsewhere! I know I will! YES, ROTTEN TOMATOES from me!