Nedbank earns the title of Worst Bank in the World!

Nedbank is a serious contender for the title of the WORST BANK IN THE WORLD!!! I signed a Power of Attorney to help my Mother with her account three weeks ago as she is starting to get a bit frail, and due to her age has no clue about Internet and on-line banking. As I live far away from her branch, the sensible thing is to monitor, and make payments for her via Internet banking. The systems were "offline" at the time the application was filed, and it took TWO weeks for the POA to be accepted and sorted. We are now THREE weeks down the line and still I cant log in to see her transactions and / or make any payments on her behalf. The first banking profile set up had an error in it, and it didnt work (which took the IT guys at Nedbank almost a week to discover!), this has now been reset, and apparently now I need to drive through to the branch again and appear there with my Mother next week (yes, I do have a POA, but apparently those are the rules!) so that they can give me a new PIN for this Internet Banking profile. There is no guarantee that it will work this time either, and so this saga may well continue into the month plus range!!!! If this account was mine, I would have shut it down and moved to a competent bank that cares for its customers (especially the elderly). With my bank (Investec), I merely have to pick up the phone and discuss the issues, and they are addressed immediately. Nedbank, I have scored you a 1 out of 5 purely because the hellopeter.com system wont accept a 0 out of 5! Utterly pathetic attempt at Customer Service!