Nedbank

I bought an electricity worth R300 via the Money App on the 23rd of June 2020, the token/voucher was not sent to me. I then called customer service for assistance, they did confirm that I bought the electricity and they will get back to me. No one did, I had to call them every week and they would send me from pillar to post and end up making empty promises. Until today, more than a month later I haven't heard nor received my voucher from this bank. I think it's high time I changed banks because it looks like my services aren't needed anymore at this particular financial institution.