NEDBANK

My husband gave his FNB account details to an unsuspecting caller. He soon figured he was hacked and reported this to FNB. Funds were transferred from his account to mine at Nedbank as his first listed beneficiary. These funds were immediately withdrawn from my account into their safe keeping. I've done everything Nedbank ***** dept has asked for, FNB has emailed them (nedbank) to explain what had happened, and to release the hold on my a count, but it's not happening. I was after numerous visits to the bank, calls to their various departments, and finally was given their Forensic's phone number which simply does not get answered, even their ***** dept could not get hold of them. What does one have to do to get a response. I've been a customer of theirs for more than 30 yrs, and expect better service from them. FNB's service is to be applauded for their attention to this matter.