Nedbank duplicated transfers

<p>On 27 February some of our internet transfers were duplicated and some triplicated, we notified the call centre within an hour who confirmed that they are aware of the problem on their side. They also conformed that it will be rectified the next day. On the 28th we visited Nedbank Glen Acres and what now will go down as the worst experience evr from a bank. Pinky Nkosi, after we insisted in seeing someoene of authority, just told us that it is not her problem and we must just wait she will call us during the afternoon. We suggested that they allow us to overdraw our account until they have sorted the problem. She agreed but by Tuesday afternoon there was nothing. We received an sms from Nedbank on Thursday night confirming it will be rectified by Saturday. Today is Monday the 6th and only 20% of our money was refunded. We phoned Pinky and apparently she cant assist since we lodged a complaint with their call centre. We even made contact with them on facebook and they confirmed we will be called as soon as possible without any response up to now. We are a small business and this can have serious consequences for us with business lost.</p>