Nedbank Duplicate System issue and poor customer services

Hi All,

On Saturday the 24th of July i have made a payment using Nedbank Money App and i got the error message that am making duplicate payment of R2700.00. i was surprise and try to make payments again which i keeps on getting same error message . On Sunday i have recognized that there is 5 X payments of R2700.00 went through and i contact Nedbank and the consultant advised me that there is system issue and many clients are affected and the REF No for system issue is IM***. I asked hwy dont they send us sms to notify us of the issue or even issue media statement but they said they have done so . Told them that i didnt see any message and my wife also use nedbank and she didnt receive anything, they promised to send me sms which till todate nothing came forth .I called daily without success and many consultant dropped my calls and on the 28th i asked to speak to the Manager Nancy who said she will follow up and try to sort my issue . They logged recall for the money but for my suprise , they said they will charge me for any reversal and all bounce debit orders i shall pay the penalties . Till now still in limbo as no money has been returned and am stacked with no money to use . I so ****ed off with Nedbank and i cut all ties with them if this issue is not resolved ASAP .