Nedbank droping the ball?

<p>I hired a car with Hertz in August. On the 4th October Hertz deducted money from my Nedbank acc. I called Nedbank they referd me to ***** department - i spoke the guy who was very unhelpful. First and foremost the card that Hertz used is a card that i cancelled a month ago. This guy told me if i had used Hertz before they had right to deduct my acount, my point to him was i had one transaction with hertz which was in the end of August begining of September this guy was very unproffesional and rude. I feel Nedbank should not have allowed that transaction to go though. I lodged a complaint friday till today i have not heard from Nedbank which is highly dissapointing as a bank which pride itself as a leader in customer service.</p>