Nedbank drooping the ball

On the 3rd of September I app**** for an overdraft facility from my Bank(Nedbank) I spoke to the guy by the name of Jacques Fereira. He gave me the list of documents he needed in order to process my application. I sent it through late Friday. Due to my id registered with SAFPS they needed an affidavit. I went to the police station the same Monday for an affidavit and I sent it through the same Monday.

On Wednesday I received an email requesting for a letter from SAFPS. I requested for the letter from SAFPS and sent it through to Jacques the same Wednesday. Thursday came and went I did not hear anything from Jacques. On Friday I sent an email to him asking if there was any progress regarding my application. He rep**** to me by forwarding the same email He had sent to me requesting for the letter from SAFPS. I rep**** by asking him if he had not recieved the letter as I sent it on Wednesday which he said he did not, I resent the document. He came back saying I should resend him the back copy of my id which I did. He came back later saying I should resend a clear copy of my payslip, my letter of appointment from my hr. and my statement showing my June salary.

My bigest issue with with their request was that 1- I have sent these People 2 payslip s which one was not clear? 2-What in the world would they need my letter of appointment for? 3- Considering the fact that I am banking with you What statement are you requesting from as you have already requested for my consent to use my statement when we started with the application.

I logged a call with complains help line on Friday 10/09/2021. Today its the Monday 13/09/2021 I have not heard anything from Nedbank. Clearly I am not taken serious here. I am highly disappointed at Nedbank. I have been Their loyal Customer for over 10 years. My bond and my car finance are all with Nedbank.