NEDBANK DONT WANT TO CLOSE MY ACCOUNT AND CHARGE ME BANKING FEES FOR A DORMANT ACCOUNT

So the struggle with Nedbank continues (please also see hello peter complaint dated 23 September 2019 - no reply)

Background: A debit order went off my Nedbank account for R80.00 - I immediately send my son to pay R100.00 into the account at the ATM. Nedbank still unpaid the debit order at a cost of R110.00 (that was more that the debit order amount).

I called Nedbank and wanted to know why this happened. A very arrogant woman told me that this is a computerized system. She said it is my responsibility to ensure that there is money for debit orders. I tried to explain to her that I send my son to make a deposit at the ATM. We even looked and she agree that the funds were reflecting in the account but the debit order was still unpaid. I instructed her to close the account with Immediate affect. I was informed that I had to go to a branch.

The next day I went to Nedbank Festival Mall to close the account.

Wow September 2019 I get a sms that Im handed over to an attorney for this account. How can they hand me over if:

1. I gave a telephonic instruction to close the account 2. Went into NEDBANK FESTIVAL MALL to close the account 3. Im not using the account at all.

I get a call from Nedbank every single day ... HOW CAN I RESOLVE THIS????