Nedbank - Don't expect any service

I am at a loss of words with the complacency on customer service or lack thereof with Nedbank over the past 12 months. I have been through it all, unresolved ********** activity which led me to cancel my credit cards (This took 4 months of a rigmarole to do). Locked accounts which again was a rigmarole to sort out. AND NOW, they have successfully messed up my new cards – not surprised. I have been married for 11 years; my portfolio is in my married name yet my cards have my ****en name. Now the cards are about to expire and there is literally no one who is able to assist because ALL the branches around me are closed due to covid. I have moved my motor vehicle finance, I am about to take out a bond and it certainly won't be with Nedbank. How much more business do you need to lose before you start giving proper service?