Nedbank - Don't do your Will with Nedbank

I went to Nedbank Greenstone on the 10thh of August 2021 and requested a copy of my husband and my Will as my husband passed away. Unfortunately Covid has given everyone a good excuse to give bad service and as normal the usual excuse is that everyone is working from home. It is 30 August 2021 and I have still not received a copy and all I get told is that it has been escalated. Nedbank has made a very clever move as you cannot contact anyone at the branch telephonically any longer, you get put through automatically to the call center. When you speak to the call center agent they ask you what your problem is and then they try and solve it or they transfer you to a recorded message. When I called this morning i was told that I was being transferred to the complaints department well guess what it was a recorded message telling me to send an email, unfortunately there was no email address given surprise surprise. I asked to speak to a manager and I was told that there are no managers at the call center that I could speak to. There is no accountability as everyone plays the blame game.