NEDBANK DON'T CARE ABOUT THEIR ELDERLY CLIENTS

I have power of attorney on my mother’s account. I have upgrade my telephone and Nedbank decided to block me. They suggested that WE should go into a branch to get the cell phone banking sorted out. Now my question is: HOW DO YOU EXPECT ME TO TAKE MY MOTHER OF 82 YEARS TO THE BANK WITH THE RISK OF HER CATCHING COVID? DON’T YOU THINK YOU ARE TOTALLY REDUCULIOUS AND UNPROFESSIONAL? I WANT THIS SORTED OUT TODAY! THIS IS SO UNPROFESSIONAL THAT I WILL CLOSE ALL HER ACCOUNTS AND TAKE HER MONEY TO ANOTHER BANK. BAD SERVICES NEDBANK. EXTREMLEY BAD.