Nedbank don't care about their customers

I opened an investment online in June 2023. I have been complaining for a long time about the fees being debited to my account as a pensioner. I only recently found out that I could have an Optimum account with no fees as a pensioner with an investment when I was told this by a Nedbank employee. I also received a fee notifcation for the Optimum account that I don't have for 2024! Donald K**** of Nedbank assured me that my account could be migrated to a MiGoal account which would not cost me any fees and I instructed Nedbank to do this on 16 November 2023. They have not done the migration to either MiGoal or Optimum and are continuing to charge me fees, despite my lodging a complaint with the Ombudsman. Nedbank are despicable, only interested in making money and have no consideration whatsoever for their customers. I want all fees from June 2023 reversed and my account migrated to a non fee charging account immediately. The lack of service from Nedbank is appalling.