Nedbank don't care about grieving family, and Estate and Wills department are heartless

I believe this is the most insensitive company in South Africa, I have complaint emailed the companies estate department, and they will just ignore you. I complain on HelloPeter and the only reply you get is an automated generic reply' We sorry for your bad experience, we welcome feedback negative or positive'.

And then a senior employee of the division calls me, and refuses to give me her name. She said she wanted to ask me a few questions about my review, firstly she had my father's id and excess to information on the matter, but I guess it was to hard for her to do research with people from Old Mutual and Nedbank I had mentioned on my review. She was very arrogant and all she wanted to tell me was, 'how sure was i that my father submitted the revised copy, and that I should have tracking number from Old Mutual.

I don't think this is how a family grieving should be treated, its been 4 months since my father passed and I think if documenta where misplaced between the two companies, this should have been sorted out now. But instead Nedbank will avoid your request and remain quiet as if the matter will go away. Unfortunately I will keep posting untill the is a resolution to this matter.