NEDBANK don't care about clients and are lying

Hi please can someone help!!! Almost 10 weeks ago my NEDBANK account was hacked.Some how someone was able to clone my Nedbank banking app. Stole R9900 out of my pockets savings,I never ever used my NEDBANK account for daily business just for savings as I thought my saving would be safe in pockets!!! It's no use going to the Nedbank branch where I opened the account jears ago they only say contact froud department. After many many calls and questions I finally got the investigating person tell no!! They don't pick up!!!!! Then after many hrs back in NEDBANK branch them calling with no pleasure they gave me his Email.Now after sending countless emails to him it's NOW response at all.If you need to pay back bills no one listens they need and want there money!!! My NEDBANK app is suspended for investigation so there is debit orders going down still and NEDBANK keep on sending SMS your account is in rear,so now you need to pay for pennaltys as well....I just need some response from NEDBANK as what is happening!!!! But they just don't care!!! Hope someone is reading this and can help I got Bill's to pay,!!!!