Nedbank doesn’t want to close American Express C/C after it was settled

I settled my American Express Platinum Credit Card on 23 December 2017 at Pretoria West (Quagga Mall) branch. I also requested it to be closed but they said they can’t and gave me the number ********** to use. After calling this number they said I should wait for the balance to reflect.

On 27 December 2017 I called them and they confirmed the settlement is now reflecting and the card will be closed. Reference number ‘ ********** 6’ was given.

Few weeks later I received a statement reflecting some charges - which meant that the card was not closed. Calling them again on 15 January 2018 and spoke to the guy by the name of Sizwe, he promised the card will be closed within two days.

Just as a follow up, I called again on 26 January 2018, spoke to Ray and surprisingly the card was still note closed. He promised that the card will be closed within two days and gave me the reference ********** 9.

Clearly these guys (Nedbank) are playing games and I use my air time each time I call them with the average call that lasts 5 minutes. And even more, the charges continue to accumulate on the card.