Nedbank doesnt want my business after 20 years and being called a lifetime member

Today I'm absolutely shocked and disgusted with the manner in which I who apparently according to Nedbank is a lifetime member with a dedicated banking team to assist me has been treated. I've banked with Nedbank for over 20 years. I have a bond, with them, had student loans with them, credit cards and cheque accounts. Recently due to covid 19 and my wife losing her job. I fell into arrears on my credit card for 7 months. Last month I Paid if off in full as it shows on my statement R0.00 owing to Nedbank. But when I apply for motor vehicle financing, all the banks except for my own lifetime bank (MFC) approves the deal because it still shows that R6090 is in arrears with ITC. So I phone Nedbank and after being transferred 4 times, I eventually get told as per policy and because im a lifetime customer I must be transferred to my dedicated banking team, only to be told that I must be transferred again but the gentleman who was helping me was waiting to find out where to, and then the phone died. If this matter is not resolved before the end of the day. I will be moving my entire portfolio to a new bank. This is the last straw Nedbank.