Nedbank doesnt value loyalty

I have been with Nedbank for quite some time and so too my wife and my daughter. I have had NO JOY. I have a cheque account and a personal loan. The personal loan is very low about R5,000.00 (loan previously R35k). I app**** for a credit card and have been declined twice. I dont understand. i earn R46k have no accounts. My property is worth R1.8M and my balance is R588k. I dont have any accounts but apparently my credit score is low. It is low yes as I have no retail accounts except for my cellphone contract. There is no human element , no consideration. I am part of Clear score which monitors your credit score and based on you score you get offers. On this application Nedbank offered me a Platinum Credit card, a SAA Voyager credit card and a Gold Credit Card. I was also offered by standard bank Titanium and Standard Bank Gold but I chose Nedbank as I thought we had a relationship. Getting a credit card is supposed to boost my credit score but clearly that isnt the case. I have never been called by Nedbank, never been offered anything. The loan I took I took for personal reasons not because someone called me. If the partnership between Clear Score and Nedbank isnt working why is the offer on my profile. It is demeaning and disheartening to be declined . I dont have unpaids on my account and my salary is deposited every month. I think i need to find an institution that believes in me, is willing to assist me and who cares that I always choose them first. They say they are willing to assist in the Pandemic i guess just not me.